Hi there,
As per the offer terms:
The setup time is 10 working days (2 weeks). Most will get delivered much earlier. Some may get slightly delayed. Please order one of the packages from hosthatch.com directly if immediate provisioning is needed. We cannot offer faster provisioning on special plans.
Opening tickets to inquire about the delivery timing will reset the two week timer. Support time is extremely expensive, please use it with care.
Best Regards,
Ivan T
HostHatch Support